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Customer Service Representative

Apex Systems, an On Assignment company (NYSE: ASGN), provides organizations with scalable IT staffing solutions to address critical gaps in their current workforce and augment workforce management strategies. We specialize in providing IT professionals for contract, contract-to-hire, direct placement, and managed solutions to clients in Fortune 500, mid-market, and emerging companies. Our specialized technology and industry practice groups help us match the most talented and qualified technical professionals to great companies across the country.


Apex and parent company On Assignment combine to be the 2nd largest IT staffing and services firm in the U.S. Apex was named to Inavero?s Best of Staffing? Client lists in 2012 and 2013.


At Apex, we take pride in offering best-in-class customer service and unrivaled market and industry knowledge to match our clients? needs with highly-qualified IT professionals. Our goal is to act as a business partner to our clients and help them build and maintain successful IT leadership and support departments. We take time to understand our client?s vision, challenges and goals; thus, helping them to tailor an appropriate staffing model to achieve business targets.


Apex Systems in partnering with an Insurance Company?in Columbia, SC to find the following position! If you are interested, please reply back with an updated version of your resume and I will give you a call asap!


Essential Job Functions?


? Answers telephones and responds to customer questions and/or forwards call to appropriate personnel. Some of these calls will be detailed and complex.


? Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision. Researches customer inquiries and responds to appropriate parties in a timely manner.


? Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication.


? Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation.


? Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.


Qualifications Basic Qualifications?


? High school diploma or G.E.D.?


? Two or more years of customer service or other telephone experience


? Experience working with organizational functions and personnel


? Experience working with fax machines, computer software, and telephone technology


? Experience working with and skilled in the use of help desk software


Other Qualifications?


? Business and analytical problem solving skills?


? Communication skills?


? Ability to work independently


? Ability to learn quickly and retain a vast amount of knowledge


? Ability to work under pressure and remain calm with irate callers


? Ability to de-escalate calls


? Ability to follow oral and written directions


EEO Employer


Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178
 




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