Administrative Specialist II/ Titling & Licensing Specialist I -153692
Salary:
$33,866.
00 AnnuallyLocation :
Laurens County, SCJob Type:
FTE - Full-TimeJob Number:
153692Agency:
Department of Motor VehiclesDivision:
Field Office-LaurensOpening Date:
08/10/2023Closing Date:
8/17/2023 5:
00 PM EasternClass Code:
:
AA50Position Number:
:
60031404Normal Work Schedule:
:
OtherNormal Work Schedule (Other):
:
MONDAY - FRIDAY 8:
15 A.
M.
- 5:
15 A.
M.
Pay Band:
Band 3Hiring Range - Min.
:
$33,866.
00Hiring Range - Max.
:
$33,866.
00Opening Date:
08/10/2023EEO Statement:
Equal Opportunity EmployerAgency Specific Application Procedures:
:
You must apply on-line at www.
careers.
sc.
gov.
All applications must be received by 5:
00 p.
m.
on August 17, 2023.
Follow the status of your application on-line.
A resume may be included but will not be accepted or reviewed in lieu of an incomplete application.
You will be notified of scheduled interviews and also the final disposition of the job.
If you are having technical difficulties with submitting your application, please contact 1-855-524-5627.
Veteran Preference Statement:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities Do you have experience in customer service? Do you enjoy working with the public? Are you detail- oriented? If so, the Department of Motor Vehicles may have a position for you as a Titling and Licensing Specialist SCDMV values teamwork, commitment, and excellent customer service.
Come join us and find the keys to your future!This position is located at the Laurens Department of Motor Vehicles (DMV) Branch Office in Laurens, SC.
Responsibilities of the Titling and Licensing Specialist IoExamines, accepts, prepares, enters and prints all documents required in issuing drivers' licenses, beginner permits and identification cards for all classes; original, duplicate, transfers, temporary and replacement vehicle registrations, license plates, handicap placards, golf cart permits and/or titles.
This includes requests for repossessed, abandoned, salvaged, homemade and rebuilt vehicles.
Create and performs edits of the customer's name and address fields.
oManages business customer (banks, lienholders, insurance companies, dealerships) needs such as licensing, insurance issues and/or verifying for correct customer numbers.
oProcesses motor vehicle registration requests.
Research suspension inquiries, modifies registration credentials and issues automobile dealership licenses.
oDetermines services eligibility from understanding of established guidelines from SC legislation and SC DMV policies.
oAdministers knowledge tests to drivers requesting to operate Class A, B, C, D, E, F, G, M and CDL licenses.
oKnowledgeable to verify visual eye screening by physicians' eye statement or a SCDMV eye test machine, reviews applications for fraud and medical cases to determine license restrictions and/or reviews to meet requirements set forth by SCDMV policy and SC legislation.
Processes motor voter applications.
oAnswers customer inquiries pertaining to driver, vehicle, registration, titling and insurance requirements.
Greets and directs customers to appropriate areas in the office.
oOperates camera system to issue credentials, fax machine, SCDMV software and equipment necessary to assist customer.
oCollects all required fees and donations for the Gift of Life Trust fund.
Reconciles and prepares individual daily reports and refund request documents.
Computes vehicle sales taxes and makes weight adjustments to the vehicle record file.
Receives, codes and issues receipts for surrendered license plates; boxes surrendered plates and completes pick-up requests.
Performs routine maintenance on equipment.
Keeps work area clean, neat and fully stocked.
Resolves customer problems and inquiries through customer record research.
oManages and maintains transaction payments via cash, credit card, check or money order.
Maintains records of products and documentation that are issued and destroyed per SCDMV policy.
oPerforms other related duties as requested by manager, such as but not limited to IRP/IFTA, LiveScan and International Customer transactions.
The person holding this position may be required to relocate to an office within 30 miles of their home office if business needs require.
This move cannot exceed 30 miles from the current office.
Minimum and Additional Requirements Minimum QualificationsA high school diploma or equivalent.
Must complete a nationwide criminal background check to include fingerprints prior to being certified to administer CDL knowledge skill tests.
Before being certified to administer CDL knowledge skill tests must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests and Knowledge Tests.
Additional RequirementsoThe ability to retain knowledge of DMV policies and procedures.
Has ability to explain policy and procedure to customers.
oAble to pass New Employee Training and to have a working knowledge of the Phoenix System and related hardware.
Has the ability to work under pressure during peak workload periods.
Before being certified to administer CDL knowledge skill tests must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests and Vehicle Inspection Tests.
oThe Titling and License Specialist I reports directly to the Assistant Branch Supervisor.
The incumbent requires regular supervision where the Manager defines the actions, work products, and processes necessary to complete assigned tasks.
oTasks are completed in a climate-controlled office setting.
oThe work requires sitting and/or standing for prolonged periods of time, walking, and constant talking.
oLimited overtime may be required to meet departmental deadlines or to serve all customers.
Must attend required training.
Preferred Qualifications Agency PreferredA high school diploma or equivalent, plus two years clerical experience.
Additional Comments What's in it for you?At the SCDMV you get to be part of exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities.
We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.
The South Carolina Department of Motor Vehicles offers an exceptional benefits package for full time employees (FTE) employees.
Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week) 15 days annual (vacation) leave per year 15 days sick leave per year 13 paid holidays State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees) So what are you waiting for? Come be a part of a fast-growing, dynamic agency, and join a team that offers an opportunity for accelerated professional growth!Additional CommentsThe Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
Supplemental questions are considered part of your official application.
Any misrepresentation will result in your disqualification from employment.
Please complete the state application to include all current and previous work history and education.
Benefits for State EmployeesThe state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave.
Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance BenefitsEligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits.
Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement BenefitsState employees are also offered retirement plan options, including defined benefit and defined contribution plans.
Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace BenefitsState employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note:
The benefits above are available to most state employees, with the exception of those in temporary positions.
Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type.
For these positions, contact the hiring agency to determine what benefits may be available.
01 It is very important that you update your answers to both the Agency-Wide and Supplemental Questions each time you actually apply for a position.
By your responses, you affirm, agree and understand that all answers are true and accurate.
Any misrepresentation, falsification, or material omission of information or data may result in exclusion from further consideration or, if hired, termination of employment.
I acknowledge by responding with a yes that I understand this statement.
Yes No 02 Do you have a high school diploma or equivalent? Yes No 03 Do you live in the Laurens area or are you willing to commute if offered this position? Yes No 04 This position has a salary of $33,866.
00 and is nonnegotiable.
Will you accept this salary if offered this position? Yes No 05 Do you have a valid driver's license? If yes, please provide the license number and the state in which the license was issued.
(Example DL#987654321 / State Issued:
Georgia) 06 Do you have at least two years of continuous customer service experience that can be verified through past or present employers? Yes No 07 Do you understand that before being certified to administer CDL knowledge skill test, you must complete a formal CDL test examiner course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests and Vehicle Inspection? Yes No 08 Do you now, or have you ever, worked for the DMV or another State Agency? Yes, DMV Yes, another State Agency No 09 If the answer to the above question is yes, please include what agency, what state, what facility, what department, address/location, past reporting manager, dates of employment, job title, job responsibilities/duties, reason for leaving.
(If No, put N/A) 10 In the event that a TEMPORARY position comes open in this area, would you like your application from this posting to be considered? Yes No 11 Do you wish to claim Veteran Preference? If yes, you must submit a copy of your DD Form 214 (Member Page 4) with your job application in order to qualify and claim this preference.
Yes No Required Question Recommended Skills Attention To Detail Business Requirements Commercial Driver's License (Cdl) Customer Service Fax Laws Estimated Salary: $20 to $28 per hour based on qualifications.
$33,866.
00 AnnuallyLocation :
Laurens County, SCJob Type:
FTE - Full-TimeJob Number:
153692Agency:
Department of Motor VehiclesDivision:
Field Office-LaurensOpening Date:
08/10/2023Closing Date:
8/17/2023 5:
00 PM EasternClass Code:
:
AA50Position Number:
:
60031404Normal Work Schedule:
:
OtherNormal Work Schedule (Other):
:
MONDAY - FRIDAY 8:
15 A.
M.
- 5:
15 A.
M.
Pay Band:
Band 3Hiring Range - Min.
:
$33,866.
00Hiring Range - Max.
:
$33,866.
00Opening Date:
08/10/2023EEO Statement:
Equal Opportunity EmployerAgency Specific Application Procedures:
:
You must apply on-line at www.
careers.
sc.
gov.
All applications must be received by 5:
00 p.
m.
on August 17, 2023.
Follow the status of your application on-line.
A resume may be included but will not be accepted or reviewed in lieu of an incomplete application.
You will be notified of scheduled interviews and also the final disposition of the job.
If you are having technical difficulties with submitting your application, please contact 1-855-524-5627.
Veteran Preference Statement:
South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities Do you have experience in customer service? Do you enjoy working with the public? Are you detail- oriented? If so, the Department of Motor Vehicles may have a position for you as a Titling and Licensing Specialist SCDMV values teamwork, commitment, and excellent customer service.
Come join us and find the keys to your future!This position is located at the Laurens Department of Motor Vehicles (DMV) Branch Office in Laurens, SC.
Responsibilities of the Titling and Licensing Specialist IoExamines, accepts, prepares, enters and prints all documents required in issuing drivers' licenses, beginner permits and identification cards for all classes; original, duplicate, transfers, temporary and replacement vehicle registrations, license plates, handicap placards, golf cart permits and/or titles.
This includes requests for repossessed, abandoned, salvaged, homemade and rebuilt vehicles.
Create and performs edits of the customer's name and address fields.
oManages business customer (banks, lienholders, insurance companies, dealerships) needs such as licensing, insurance issues and/or verifying for correct customer numbers.
oProcesses motor vehicle registration requests.
Research suspension inquiries, modifies registration credentials and issues automobile dealership licenses.
oDetermines services eligibility from understanding of established guidelines from SC legislation and SC DMV policies.
oAdministers knowledge tests to drivers requesting to operate Class A, B, C, D, E, F, G, M and CDL licenses.
oKnowledgeable to verify visual eye screening by physicians' eye statement or a SCDMV eye test machine, reviews applications for fraud and medical cases to determine license restrictions and/or reviews to meet requirements set forth by SCDMV policy and SC legislation.
Processes motor voter applications.
oAnswers customer inquiries pertaining to driver, vehicle, registration, titling and insurance requirements.
Greets and directs customers to appropriate areas in the office.
oOperates camera system to issue credentials, fax machine, SCDMV software and equipment necessary to assist customer.
oCollects all required fees and donations for the Gift of Life Trust fund.
Reconciles and prepares individual daily reports and refund request documents.
Computes vehicle sales taxes and makes weight adjustments to the vehicle record file.
Receives, codes and issues receipts for surrendered license plates; boxes surrendered plates and completes pick-up requests.
Performs routine maintenance on equipment.
Keeps work area clean, neat and fully stocked.
Resolves customer problems and inquiries through customer record research.
oManages and maintains transaction payments via cash, credit card, check or money order.
Maintains records of products and documentation that are issued and destroyed per SCDMV policy.
oPerforms other related duties as requested by manager, such as but not limited to IRP/IFTA, LiveScan and International Customer transactions.
The person holding this position may be required to relocate to an office within 30 miles of their home office if business needs require.
This move cannot exceed 30 miles from the current office.
Minimum and Additional Requirements Minimum QualificationsA high school diploma or equivalent.
Must complete a nationwide criminal background check to include fingerprints prior to being certified to administer CDL knowledge skill tests.
Before being certified to administer CDL knowledge skill tests must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests and Knowledge Tests.
Additional RequirementsoThe ability to retain knowledge of DMV policies and procedures.
Has ability to explain policy and procedure to customers.
oAble to pass New Employee Training and to have a working knowledge of the Phoenix System and related hardware.
Has the ability to work under pressure during peak workload periods.
Before being certified to administer CDL knowledge skill tests must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests and Vehicle Inspection Tests.
oThe Titling and License Specialist I reports directly to the Assistant Branch Supervisor.
The incumbent requires regular supervision where the Manager defines the actions, work products, and processes necessary to complete assigned tasks.
oTasks are completed in a climate-controlled office setting.
oThe work requires sitting and/or standing for prolonged periods of time, walking, and constant talking.
oLimited overtime may be required to meet departmental deadlines or to serve all customers.
Must attend required training.
Preferred Qualifications Agency PreferredA high school diploma or equivalent, plus two years clerical experience.
Additional Comments What's in it for you?At the SCDMV you get to be part of exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities.
We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.
The South Carolina Department of Motor Vehicles offers an exceptional benefits package for full time employees (FTE) employees.
Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week) 15 days annual (vacation) leave per year 15 days sick leave per year 13 paid holidays State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees) So what are you waiting for? Come be a part of a fast-growing, dynamic agency, and join a team that offers an opportunity for accelerated professional growth!Additional CommentsThe Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
Supplemental questions are considered part of your official application.
Any misrepresentation will result in your disqualification from employment.
Please complete the state application to include all current and previous work history and education.
Benefits for State EmployeesThe state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave.
Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance BenefitsEligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits.
Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement BenefitsState employees are also offered retirement plan options, including defined benefit and defined contribution plans.
Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace BenefitsState employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note:
The benefits above are available to most state employees, with the exception of those in temporary positions.
Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type.
For these positions, contact the hiring agency to determine what benefits may be available.
01 It is very important that you update your answers to both the Agency-Wide and Supplemental Questions each time you actually apply for a position.
By your responses, you affirm, agree and understand that all answers are true and accurate.
Any misrepresentation, falsification, or material omission of information or data may result in exclusion from further consideration or, if hired, termination of employment.
I acknowledge by responding with a yes that I understand this statement.
Yes No 02 Do you have a high school diploma or equivalent? Yes No 03 Do you live in the Laurens area or are you willing to commute if offered this position? Yes No 04 This position has a salary of $33,866.
00 and is nonnegotiable.
Will you accept this salary if offered this position? Yes No 05 Do you have a valid driver's license? If yes, please provide the license number and the state in which the license was issued.
(Example DL#987654321 / State Issued:
Georgia) 06 Do you have at least two years of continuous customer service experience that can be verified through past or present employers? Yes No 07 Do you understand that before being certified to administer CDL knowledge skill test, you must complete a formal CDL test examiner course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests and Vehicle Inspection? Yes No 08 Do you now, or have you ever, worked for the DMV or another State Agency? Yes, DMV Yes, another State Agency No 09 If the answer to the above question is yes, please include what agency, what state, what facility, what department, address/location, past reporting manager, dates of employment, job title, job responsibilities/duties, reason for leaving.
(If No, put N/A) 10 In the event that a TEMPORARY position comes open in this area, would you like your application from this posting to be considered? Yes No 11 Do you wish to claim Veteran Preference? If yes, you must submit a copy of your DD Form 214 (Member Page 4) with your job application in order to qualify and claim this preference.
Yes No Required Question Recommended Skills Attention To Detail Business Requirements Commercial Driver's License (Cdl) Customer Service Fax Laws Estimated Salary: $20 to $28 per hour based on qualifications.
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